Version of 1 November 2026.
The service is provided by Oleksandr Ivanovych Radko (ФОП Радько Олександр Іванович), a sole proprietor (individual entrepreneur, FOP) registered in Ukraine, EDRPOU code 2632211150.
1. Refunds within an order are automatic
The order amount is not charged at once; it is frozen on your balance. It goes back to “Available” without contacting support if:
- you cancel the request before the publisher accepts it;
- the publisher rejects the request or does not answer within 7 days;
- the article is not published and checked within 7 days of accepting;
- the request is cancelled because one of the sides was blocked;
- the second check at the end of the 14-day hold cannot find the link, or it has changed.
2. Refund of the unspent balance to a wallet
- The balance of an advertiser cannot be withdrawn from the cabinet. To get unspent funds back, open a ticket in the "Support" section of the cabinet from the account that topped up the balance, and give the network and the wallet address for the payout.
- The refund is made by the administration: it creates a refund request in your account, and the amount of the request is frozen on the balance until it is paid. The request is shown in the cabinet: "Finance" → "Refunds".
- The withdrawal fee of 10% is kept from the refund; the amount you receive is stated in the request.
- Funds frozen for active orders are returned only after those orders are finished.
- A refund request is reviewed within 5 business days; the payout goes out in one of the networks available for payouts after a check by the administration.
3. Deposit fee
The deposit fee (15%) is taken when the deposit is credited and is not refundable, as it covers the cost of receiving the payment. The only exception is an error of the service: if the fee was taken because of our mistake, we return it.
4. Mistaken payments
If you sent an amount that does not match the invoice, or on a network the invoice does not support, write to support with the transaction ID. We will match the payment by hand or return it minus the network fee. Funds sent on an unsupported network or token may be lost for good.
5. Publishers
Funds on hold belong to the order and may return to the advertiser if the link disappears before the hold ends. Available funds are withdrawn under the withdrawal rules.
6. Contact
Refund requests: support@linkboard.pro or the form on the Contacts page.